Refund policy

returns and refunds

Every piece on this site is printed when you order it. Nothing sits on a shelf. Because each item is made for you, we do not accept returns or exchanges for size, fit, color, or change of mind. Please check the size chart on the product page before you buy.

damaged, defective, or wrong item

If your order arrives damaged, misprinted, or you received the wrong item, we make it right at no cost to you. Email hello@itwasalwayshim.com within 30 days of delivery with your order number and a photo of the problem, and we will send a replacement. No need to ship anything back.

lost in transit

If tracking shows no movement for 10 days after shipping, contact us and we will reship or refund.

wrong address

If a package is returned to us because the address you entered was incomplete or incorrect, we can reship it once you cover the new shipping cost.

Questions: hello@itwasalwayshim.com